FREQUENTLY ASKED QUESTIONS

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all the Questions YOU MAY HAVE.

At Olympus Stone Glen in Keller, TX, we offer a variety of thoughtfully designed floor plans to fit your lifestyle—from cozy one-bedrooms to spacious three-bedrooms. Have questions? Our FAQs page is a treasure trove of information, ensuring you have everything you need to call our community home.

Availability & Floorplans

  • Can I be added to a waitlist if no units are available?

    Yes, we do offer a waitlist, and you can be added.


  • Are there short-term or flexible lease options available?

    Yes, short term starting at 3 months.

  • Do prices change based on lease term or floor plan?

    Yes, pricing does change based on lease term and floor plan.


Application & Leasing

  • What is the application process and timeline?

    Once the online application has been submitted, it can take 24 - 72 hours to verify if additional information is needed, such as a rental verification.

  • What documents are required to apply?

    Government-issued identification and proof of stable and verifiable current employment.

  • Can I lease an apartment without an in-person visit?

    Yes, you can lease an apartment without visiting in person.


Fees & Payments

  • What fees are due at move-in and what fees are due when I apply (application, admin, deposit)?

    Application ($65) and admin ($150) fees are due at the time of application. Deposit and prorated rent are due at move-in.

  • Are there additional monthly fees (pet rent, parking, amenities)?

    Pet rent $25, carport parking $35, detached garage $125, storage $30, valet trash $25, pest control $5.

  • What payment methods are accepted?

    Check and credit/debit card accepted online. Cashier's check, money order, and personal check accepted in the leasing office.

  • Are late fees charged for late rent, and when?

    Yes, late fees of 10% are applied on the 4th.

Resident Policies

  • What is the guest policy?

    Two guests maximum; guests must be accompanied by a resident at all times.

  • What is your smoking policy?

    Smoking is allowed on the balconies. No smoking is allowed inside units.

Amenities & Community Features

  • What are the hours of operation for amenities (pool, gym, clubhouse)?

    Gym 24/7, pool 10AM - 10PM. The clubhouse is available during office hours: 9-6 Monday - Friday, 10-5 on Saturdays, closed Sundays.

  • Are there community events or resident programs?

    Yes, we have a minimum of two resident events per month.

Parking & Transportation

  • Are parking permits required?

    No, we do not require parking permits.


Utilities & Services

  • How do I set up electricity, water, and internet?

    Electricity is set up with Tri-County Electric, and internet is available through Spectrum. Contact info for both is provided in your welcome letter at move-in. Water is billed through the community and will appear on your rent statement.

  • What internet or cable providers service the community?

    Spectrum is our internet service provider.

  • Is renters insurance required?

    Yes, renters insurance is required.


  • Is trash, recycling, and pest control provided? If yes, what are the fee costs?

    Valet trash and pest control are provided. Valet trash $25, pest control $5. We do not offer recycling at this time.

Maintenance & Community Support

  • Is emergency maintenance available 24/7 and how do I submit an emergency maintenance request?

    Yes. To reach our emergency maintenance department, dial 817-745-4500 and select option 3 for maintenance. Select option 3 to page our on-call maintenance personnel. Please do not select option 2 to leave a message if it's a true emergency, as the messages are checked on the next business day.

Accessibility

  • Are accessible (ADA) apartments available?

    Yes, we offer ADA-accessible floor plans

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